PRIVACY POLICY

Last Updated: January 29, 2026

This Privacy Policy describes how C Dunn Consulting (UEN: 53498044M) ("we", "us", or "our") collects, uses, and protects your personal information when you use Build Procedures ("Service"), accessible at https://buildprocedures.com.

INFORMATION WE COLLECT

Information You Provide

When you create an account and use our Service, we collect:

• Name
• Email address
• Password (encrypted)
• Payment information (processed and stored by Stripe)

Content You Create

• Standard operating procedures (SOPs) you create
• Logos, images, and files you upload
• Templates you use and customize

Your SOPs and content are private unless you choose to share them. We may access your content only when necessary to provide support or troubleshoot technical issues at your request.

Automatically Collected Information

When you use our Service, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Date and time of access
• Usage patterns and analytics data

Cookies

We use cookies to:

• Maintain your login session (essential)
• Analyze how you use our Service via Google Analytics (analytics)

You can disable non-essential cookies through your browser settings, though this may limit some functionality.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain the Service
• Process your subscription payments
• Send transactional emails (receipts, password resets, account notifications)
• Send marketing communications about our Service (you may opt out at any time)
• Respond to your support requests
• Improve our Service and user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

We may use AI (Anthropic Claude) to help generate or suggest content for your SOPs. Your data sent to AI providers is not used to train AI models.

HOW WE SHARE YOUR INFORMATION

We share your information only with essential service providers necessary to operate our Service:

Payment Processing:

• Stripe (payment processing and subscription management)

Infrastructure & Hosting:

• Linode (server hosting)
• Supabase (database and authentication)

Email Communications:

• Resend (email delivery)

Analytics:

• Google Analytics (usage analytics and service improvement)

AI Services:

• Anthropic (AI-assisted content generation and suggestions)

We do not share your information with anyone else. All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation.

DATA STORAGE AND SECURITY

Where Your Data is Stored

Your data may be stored on servers located in Singapore or the United States through our service providers.

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage
• Access controls and authentication
• Regular security monitoring
• Secure data centers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain your information for as long as your account is active or as needed to provide you the Service. We may retain certain information where required by law or for legitimate business purposes.

YOUR RIGHTS (SINGAPORE PDPA)

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete personal data

Deletion: Request deletion of your personal data (subject to legal retention requirements)

Portability: Request your data in a portable format

Withdraw Consent: Withdraw consent for data processing (may affect service availability)

Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us

To exercise these rights, contact us at support@buildprocedures.com. We will respond to your request within 30 days.

DATA EXPORT

For a complete copy of your personal data, contact support@buildprocedures.com.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside of Singapore, including the United States, where some of our service providers operate. By using our Service, you consent to this transfer.

CHILDREN'S PRIVACY

Our Service is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy at https://buildprocedures.com/privacy-policy
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

CONTACT US

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: support@buildprocedures.com
Business Name: C Dunn Consulting
UEN: 53498044M
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

We endeavor to respond to all inquiries within 24 hours.

THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

CONSENT

By using Build Procedures, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.